Ellery at Lake Sherwood

The management can do a lot better to make residents feel welcome here my firs experience was very disappointing as I paid the down payment with a cashier's check that the staff member lied by saying my cashier's check was reversed I quickly rushed to my bank where they provided proof to me that the check was cleared by Ellery I battled with the staff and provided proof that they did receive the funds but to no avail until I asked for the corporate office contact info suddenly that said staff stated to me that the check was cleared without any explanation not good for a new resident On the day of my move in no one gave me a walkthrough there was many things incomplete in the apartment balcony had torn mesh, the cupboards were loosed,the roof had mold and a leak that took the management a long time to fix and the list goes on the washer and dryer are old and needs to be trashed now there is more mold in my son's closet it feels like the staff does not care about residents they ask many questions when something is reported to be fixed as if the resident is lying. There is a lot left to be desired by Ellery I planned to stay here for 4 years but my family and I trying to as soon as possible