I have not really had to interact very often with the office staff so I can not rate that experience fairly but the maintenance team is very friendly and does the best they can. The grounds however are not always maintained very well. When I first moved in back in December I saw the landscaping team there all of the time but I rarely ever see them anymore and the property needs a lot of attention. The amenities are one of the biggest issues here at Promontory. They are always closed for one reason or another, sometimes for months at a time. The north pool just opened 08/15/2024, but was closed since the middle of December. The gym has been closed for months and the south pool is open then closed then open, and same with the dog park. It’s frustrating because they have “reasons” like cleaning or repairs or remodeling but everything seems to take forever. Then there was a gas line issue and there are always issues with the drip system and landscaping has there hands full with this place. The people that live here and the maintenance are the best parts of this place. My neighbors are wonderful and the maintenance team is on top of it and friendly. One more thing before I end this rant….these locked gates all over the property are not fun. We have these smart rent access doors for our apartment but we have to get a key out while our hands are full with groceries to open a gate. Delivery people have a hard time getting through and it’s frustrating. I believe this property could be great but things need to change.
Promontory Apartment Homes