The 31st Street Apartments

There's a ton of things wrong with this place. It's been a month and most of my work orders have not been fixed(there was over 30 work orders that I've had to make! Only 3 of them have been fixed.). They've marked some things as completed, but they haven't actually been or they canceled them without explanation why. Some of them affect my health and bills. I've tried getting a hold of them multiple times thru the portal, phone, and email and still things have not been resolved. This is ridiculous! They are the worst with maintenance requests getting resolved in a timely manner and are hard to get a hold of to talk to an actual person. This has been beyond stressful. They need a better system of communication to provide proper services. The community areas are dirty and the hallway smells like cat urine. When maintenance has fixed things, they've left a mess for me to clean. My apt wasn't cleaned well before I moved in n there was a ton of things that needed to be fixed, which I'm still waiting to be fixed. The application process was a nightmare too, it took about 6hrs going back and forth trying to communicate with them via text, phone, n emails cuz they kept giving me wrong information and wrong things to sign. So annoying! Their office is all the way in Urbandale too. My bathroom smells bad after running the water in the shower, prob due to the water going thru the old piping n faucet.

Need different toilet, am on the top foot, & I’m handicapped…