May Product Update: Smarter Support. More Control. A Platform That’s Always On

At Apartment List, we’re building a smarter way to lease and that means empowering property teams with AI that doesn’t just talk, but actually listens, understands, and takes action when it matters most. This month, we’re unveiling some major updates that make our smart platform more intuitive, more responsive, and more powerful across the entire renter journey.

Now Live: Emergency Escalation for Maintenance AI

What happens when a resident’s AC stops working at midnight and no one’s there to answer? A-List Resident’s Maintenance AI steps in.

We’ve upgraded our emergency detection capabilities to ensure high-risk maintenance issues like heat/AC outages, flooding, or smoke get flagged and escalated during the call, and auto-escalates to your emergency contact, no onsite intervention needed.

You can customize:

• Emergency keywords specific to each property.
• Routing rules for emergency contacts or escalation paths.
• Escalation settings, including whether to continue info gathering or transfer immediately.
• Real-time logs via the A-List Portal, with tagged conversations and visibility for your team.
• The result? Faster escalation for your residents.

Meet the New A-List Portal

ICYMI: We gave the A-List Portal a serious upgrade, and we’re loving the new look. But it’s more than just a new interface – it’s your command center for leasing smarter and moving faster.

Here’s what’s new:

• LIFT, now self-serve: Control bids and activations anytime.
• Prospects Page, powered by Match AI: See every renter interaction in one place, even before your team jumps in.
• Centralized content management: All your property info, photos, and edits… searchable and streamlined.

Smarter workflows, fewer clicks. It might just be your new favorite coworker.

One Platform, Three Core Solutions: Bigger Impact

We’ve reimagined what Apartment List can be. Today, we’re no longer just a listing site, we’re a performance-driven leasing platform built for modern operators.

Our Smart Platform powers the entire renter journey with three connected solutions:

• Attract with A-List Market: Pay only for signed leases. No wasted spend.
• Convert with A-List Nurture: 24/7 AI lead follow-up, free for partners.
• Keep with A-List Resident: Automate renewals and maintenance with real impact.

All of this, including bilingual support and emergency AI – is included at no extra cost for our listing partners. Because smarter leasing should be accessible to everyone.

Smarter Support, Happier Residents – All with Apartment List

We're redefining what it means to deliver great service for both your team and your residents. Our platform helps you move faster and operate more efficiently across the entire renter journey.

For forward-thinking property teams looking to streamline operations and elevate the resident experience, Apartment List’s AI platform brings it all together – leasing, maintenance, and renewals in one smart, connected system, at no additional cost to our listing partners. Ready to see it in action? Get in touch.