Diffe.rent’s AI Leasing Assistant Expands With New Omni-Channel Feature

Diffe.rent, an industry-leading AI technology provider, has added a new communication channel to its AI assistant Lea, creating an omni-channel customer service experience for property managers and renters. Chatbot is the latest channel added to Lea’s capabilities, following email, voice, and text message, to seamlessly engage with potential renters and better qualify them before they reach a leasing agent.

Omni-channel communication, defined by Diffe.rent, is the use and seamless transition between all communication channels (email, voice, text, and chat) used by renters. Lea can begin communication with a renter by phone or text, follow up on email, and close through chatbot and can recall every conversation it has with the renter on any channel. As a result, property managers save time and money while also seeing an increase in scheduled tours, signed leases, and overall profit. This AI technology helps the Centralization of leasing operations, which is a key to thriving in a fiercely competitive market.

The key differentiator of Lea’s omni-channel capabilities is that it uses Natural Language Processing (NLP), with AI technology, in every communication channel. The result is that conversations with renters are transitioned between channels seamlessly and consistently, ensuring each renter is delivered an unforgettable customer experience.

Learn more about Diffe.rent and its AI leasing assistant, Lea, by requesting a free demo.