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Sr. User Researcher

In San Francisco, California

What was it like the last time you went apartment hunting?  Probably brutal.  It’s crazy that we spend 2/3 of our time in, and the majority of our hard earned pay on, our homes, but apartment hunting is still a long and frustrating process. With Apartment List, it doesn’t have to be!  We are building an easy, delightful, and effective apartment search experience that will make millions of renters’ lives better. We are looking for a UX Researcher to help us create an incomparable online rental experience through a simple and delightful rental experience. If you dream of bringing amazing products to life, here is your opportunity.

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Sr. User Researcher

In San Francisco, California
Apply to this job

WHO YOU ARE

  • You live and breathe research, love working with people, and thrive on applying insights to influence product design and strategy.
  • You are a vigorous champion of a research-driven, user-centered design process.
  • You are a key source for ideas on how best to investigate various user related questions, and are able to work on multiple projects concurrently.

WHAT YOU'LL DO

  • Be a champion for our users, and our expert on research-based user insights and knowledge.
  • Lead projects end to end: early stage contextual inquiries, ethnography, and concept testing through usability studies and other methodology, then analyze, synthesize and deliver results.
  • Conduct user research activities, documenting and communicating results, making recommendations and providing insights, and helping teams to transform these outputs into prioritized work on product roadmaps.
  • Set up and maintain research frameworks and internal engagement models for usability testing, surveys, interviews and requirements workshops.
  • Help teams to define success metrics, goals and testable hypotheses, and plan research activities. Prioritize research projects for the highest impact on our users and the business.

WHAT WE'LL OFFER

  • An opportunity with a creative, trusted, fast-growing brand in the enormous U.S. apartment rental space.
  • An exceptional team: our hiring bar is absurdly high and your colleagues are talented, motivated, self-starters.A great office environment in the heart of SOMA: surrounded by restaurants and coffee shops, located just three blocks from AT&T park.
  • Opportunities for growth – you’ll learn a ton here.
  • Full dental, medical, and vision plans.
  • Outstanding compensation: top-talent deserve top pay and our salary, equity, and benefits reflect this.
  • FTO policy – we offer flexible time offFantastic perks: daily catered lunch, fully stocked kitchen, transportation stipend, gym membership, numerous learning opportunities.
  • Awesome culture: game room, weekly all hands meetings, family dinners, monthly company events, and much much more!

About Us

On the surface, building a great renter experience might not sound hard, but it is. Think about all the things that have to be right: gathering detailed data from millions of apartments of all types; matching those apartments with the millions of renters searching; and communicating with landlords when those renters decide they’ve found their perfect next home.

Getting this right is more important now than ever before. Today there are 100 million renters in the US, more than there have ever been and growing.

Our mission is simple, we want renters to be able to find a great home and we want that process to be simple and delightful. In one word, we want their experience and apartment search to be extraordinary.

The extraordinary experience we are building is loved by renters and landlords. In fact, four million Renters used Apartment List last month, 75% of them on mobile. Each month more and more renters are signing their lease thanks to Apartment List.

We recently just raised $50M in our series C to accelerate our growth - think you’re up to the challenge? Check out the team and learn more about us. If you’re game, apply now.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.