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Account Management

In San Francisco, California

Finding a place to call “home” can be a long and stressful process. At Apartment List, we work hard on ways to make it easier, better, and faster. Apartment List is growing fast and to accelerate that growth we just raised $30M in our Series B.We are looking for an account manager to help own client relationships across our entire multifamily portfolio. If you dream of providing top of the line customer service for a product that makes an impact on people’s lives, here is your opportunity!

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Account Management

In San Francisco, California
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Who You Are

  • You live and breathe for your clients, always putting them first and taking pride in the service you provide - your goal is to anticipate and address clients’ needs before they even ask
  • You prioritize your detailed to-do list every morning, your inbox is at zero, and you know exactly where you find that file you were just working on. In short, organization is fundamental to your success
  • Whether it is a new client integration or learning to navigate Salesforce, you can learn systems well and don’t shy away from the technological aspects of any job
  • You have at least a bachelor’s degree and 1-4 years of client facing experience, with multifamily industry or account management experience a plus

What You'll Do

  • Build relationships with our clients each and every day by being the go-to person for any client questions, concerns, or praise. You are the face of Apartment List for our clients, and you provide the best service possible.
  • Lead the onboarding process for new clients, ensuring they are set up for success from the very beginning. You will work hand in hand with the integrations team to make sure we have everything we need to hook up with our clients’ systems, and review clients’ listings prior to going live.
  • Create check in materials for any client meetings, pulling performance data and compiling it into visually appealing decks.
  • Work closely with sales - who you view as part of your team - on a day to day basis to maintain happy client relationships. This can range from joining client check in calls to helping answer integration or performance questions. You support sales in all that you do, and they in turn support the account management team.
  • Ensure all client data - from address to billing information - is correctly logged in Salesforce. Clean data means you have an accurate database for future reference if any client issues should arise.

What We'll Offer

  • An exceptional team: our hiring bar is absurdly high and your colleagues are talented, motivated, self- starters
  • A great office environment in the heart of SOMA: surrounded by restaurants and coffee shops, located just three blocks from AT&T park
  • Opportunities for growth - you’ll learn a ton here
  • Full dental, medical, and vision plans
  • Outstanding compensation: top-talent deserves top pay and our salary, equity, and benefits reflect this
  • Fantastic perks: daily catered lunch, fully stocked kitchen, transportation stipend, gym membership, numerous learning opportunities
  • Awesome culture: game room, weekly all hands meetings, family dinners, monthly company events, and much much more!

About Us

On the surface, building a great renter experience might not sound hard, but it is. Think about all the things that have to be right: gathering detailed data from millions of apartments of all types; matching those apartments with the millions of renters searching; and communicating with landlords when those renters decide they’ve found their perfect next home.

Getting this right is more important now than ever before. Today there are 100 million renters in the US, more than there have ever been and growing.

Our mission is simple, we want renters to be able to find a great home and we want that process to be simple and delightful. In one word, we want their experience and apartment search to be extraordinary.

The extraordinary experience we are building is loved by renters and landlords. In fact, four million Renters used Apartment List last month, 75% of them on mobile. Each month more and more renters are signing their lease thanks to Apartment List.

We recently just raised $50M in our series C to accelerate our growth - think you’re up to the challenge? Check out the team and learn more about us. If you’re game, apply now.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.